From the Adobe Connect Visual Quick Start Guide


Troubleshooting Issues

If the following ideas fail, call the Adobe Connect Help Desk @  800 945-9120.

Select the "in Connect meeting" option and a technician will get right to you. They are actually very helpful!


I cannot get into the meeting

If you are having trouble joining a meeting try the following:

1. Enter the meeting as a Guest user by entering in your First and Last

      Name in the Guest field.

2. Click the Help link on the Meeting Login page. This takes you to

      the Test Meeting Connection page where you can verify that your

      computer meets all necessary requirements. If you do not pass the test

      you will be given instructions for what you need to do.

3. Make sure popup blocking software is not blocking your meeting


4. You may be using a proxy server. To resolve this in Internet Explorer,

select Tools > Internet Options > Advanced tab. Then enable the

setting Use HTTP 1.1 through proxy connections. After doing this, clear

your cookies, close all browser windows and attempt to re-enter the



I cannot hear any audio.

1. Verify that your sound is not muted on your headset or computer. 

      Check that the volume is at an audible level.



I have been granted rights to speak, but no one can hear me.

If you are having trouble sharing your voice try the following tasks:

1. Make sure your headset or computer microphone is not muted.

2. Run through the Audio Setup Wizard. To do this, select Meeting

      > Audio Setup Wizard. The wizard guides you through five steps in

      which your computer is tuned for optimal VoIP.

3. You may have elected to deny the Flash Player access to your

      computer’s microphone. To verify this, right click in the meeting

      window and choose Settings to view your Flash Player settings. In the

      dialog box, choose Allow.


The host is sharing his screen, but it is fuzzy.

If you are having trouble seeing a hosts screen, try the following:

1. Click the Full Screen button on the top of the Share pod.

2. View the full resolution by using the pod options menu in the top

      right hand corner of the pod to select Change View > Zoom In.


If all troubleshooting attempts fail, you can reach the Adobe Connect Help Desk @ 800 945-9120.